/* Werk-e Chamados — //Francys 2026.11.02 - Criação da área de chamados de clientes */
:root{
  --navy:#0A192F; --navy-2:#112240; --navy-3:#233554;
  --acento:#64FFDA; --acento-esc:#0d9488;
  --fundo:#f4f6fa; --cartao:#fff; --borda:#e3e8ef; --texto:#1b2433; --suave:#5f6b7d;
  --ok:#0f9f6e; --erro:#d13b3b; --aviso:#c88a04; --info:#2f6fde;
  --raio:10px; --sombra:0 1px 2px rgba(10,25,47,.06),0 4px 14px rgba(10,25,47,.05);
  --mono:'JetBrains Mono',ui-monospace,Consolas,monospace;
  /* paleta da marca (site institucional) - usada nos avisos e diálogos */
  --marca-mint:#3AAFA9; --marca-teal:#2E8B9A; --marca-teal-esc:#0E5A64; --marca-ice:#88D4E4; --marca-ouro:#E9C46A;
  --marca-grad:linear-gradient(90deg,#0A192F 0%,#0E5A64 55%,#3AAFA9 100%);
  --titulo:Montserrat,Inter,system-ui,sans-serif;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;font:15px/1.55 Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;color:var(--texto);background:var(--fundo)}
a{color:var(--acento-esc);text-decoration:none} a:hover{text-decoration:underline}
h1{font-size:1.55rem;margin:0 0 18px;letter-spacing:-.01em} h2{font-size:1.02rem;margin:0 0 14px}
.mono{font-family:var(--mono);font-size:.86em}
.nowrap{white-space:nowrap}

/* topo */
.topo{background:var(--navy);color:#cbd5e1;position:sticky;top:0;z-index:10}
.topo-in{max-width:1240px;margin:0 auto;display:flex;align-items:center;gap:24px;padding:0 20px;height:60px}
.marca{color:#fff;display:flex;align-items:baseline;gap:8px;text-decoration:none!important}
.marca b{font-size:1.25rem;letter-spacing:-.02em} .marca b::after{content:"";display:inline-block;width:7px;height:7px;background:var(--acento);border-radius:2px;margin-left:3px}
.marca span{font-family:var(--mono);font-size:.68rem;color:var(--acento);letter-spacing:.14em}
.topo nav{display:flex;gap:4px;flex:1}
.topo nav a{color:#cbd5e1;padding:8px 12px;border-radius:7px;font-size:.92rem;text-decoration:none}
.topo nav a:hover{background:var(--navy-2);color:#fff}
.topo nav a.ativo{background:var(--navy-3);color:#fff}
.topo nav a.sair{margin-left:auto;color:#94a3b8}
.quem{max-width:1240px;margin:0 auto;padding:0 20px 8px;font-size:.78rem;color:#8892b0;text-align:right;margin-top:-6px}
.menu-btn{display:none;background:none;border:0;color:#fff;font-size:1.4rem;margin-left:auto;cursor:pointer}

.conteudo{max-width:1240px;margin:0 auto;padding:28px 20px 40px;min-height:calc(100vh - 140px)}
.rodape{text-align:center;color:var(--suave);font-size:.8rem;padding:18px}
.rodape a{color:var(--suave)}

/* botões e formulários */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:9px 16px;border-radius:8px;border:1px solid var(--borda);background:#fff;color:var(--texto);font:inherit;font-weight:500;cursor:pointer;text-decoration:none!important;transition:.15s}
.btn:hover{border-color:#c5cfdc;background:#fafbfd}
.btn.primario{background:var(--navy);border-color:var(--navy);color:#fff}
.btn.primario:hover{background:var(--navy-3)}
.btn.largo{width:100%}
button.link{background:none;border:0;color:var(--acento-esc);font:inherit;cursor:pointer;padding:0 0 0 10px}
button.link:hover{text-decoration:underline}
.inline-form{display:inline}
label{display:block;font-size:.85rem;font-weight:600;color:#334155;margin-bottom:14px}
label.check{display:flex;align-items:center;gap:8px;font-weight:500}
label.inline{display:flex;align-items:center;gap:8px;margin:0;font-weight:500}
input[type=text],input:not([type]),input[type=email],input[type=password],input[type=search],select,textarea{
  display:block;width:100%;margin-top:6px;padding:10px 12px;border:1px solid #cfd8e3;border-radius:8px;font:inherit;font-weight:400;color:var(--texto);background:#fff}
label.inline select{margin:0;width:auto}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--acento-esc);box-shadow:0 0 0 3px rgba(13,148,136,.15)}
textarea{resize:vertical;min-height:110px}
input[type=file]{font-size:.85rem;margin:4px 0 12px}
.dica{font-size:.8rem;color:var(--suave);font-weight:400;margin:-6px 0 14px}
.acoes{display:flex;gap:10px;justify-content:flex-end;align-items:center;flex-wrap:wrap}
.linha-3{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}

/* alertas e badges */
.alerta{padding:12px 14px 12px 16px;border-radius:10px;margin-bottom:16px;font-size:.92rem;border:1px solid;border-left-width:4px}
.alerta.ok{background:#effaf9;border-color:#cdeceb;border-left-color:var(--marca-mint);color:var(--marca-teal-esc)}
.alerta.erro{background:#fdf2f2;border-color:#f6d5d5;border-left-color:#E5484D;color:#8f1f1f}
.alerta.aviso{background:#fdf8ec;border-color:#f3e4bd;border-left-color:var(--marca-ouro);color:#7a5600}
.alerta a{color:inherit;font-weight:600;text-decoration:underline}

/* avisos flutuantes (flash) */
.wk-toasts{position:fixed;top:76px;right:20px;z-index:100;display:flex;flex-direction:column;gap:10px;width:min(380px,calc(100vw - 32px))}
body.auth .wk-toasts{top:20px}
.wk-toast{display:flex;align-items:flex-start;gap:12px;position:relative;overflow:hidden;background:var(--navy);color:#e6edf6;border:1px solid rgba(136,212,228,.18);border-radius:12px;padding:14px 12px 14px 18px;box-shadow:0 18px 40px rgba(10,25,47,.35);font-size:.9rem;line-height:1.45;animation:wk-entra .28s ease-out}
.wk-toast::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--marca-mint)}
.wk-toast.erro::before{background:#E5484D}
.wk-toast.aviso::before{background:var(--marca-ouro)}
.wk-toast-ic{flex-shrink:0;width:22px;height:22px;border-radius:50%;display:grid;place-items:center;background:rgba(58,175,169,.18);color:var(--marca-mint)}
.wk-toast.erro .wk-toast-ic{background:rgba(229,72,77,.18);color:#ff8a8d}
.wk-toast.aviso .wk-toast-ic{background:rgba(233,196,106,.18);color:var(--marca-ouro)}
.wk-toast-msg{flex:1;padding-top:1px}
.wk-toast-x{background:none;border:0;color:#8892b0;font-size:1.25rem;line-height:1;cursor:pointer;padding:0 4px}
.wk-toast-x:hover{color:#fff}
.wk-toast.saindo{animation:wk-sai .22s ease-in forwards}
@keyframes wk-entra{from{opacity:0;transform:translateY(-8px)}}
@keyframes wk-sai{to{opacity:0;transform:translateX(16px)}}

/* diálogo de confirmação */
.wk-modal{border:0;padding:0;border-radius:16px;width:min(440px,calc(100vw - 32px));background:#fff;color:var(--texto);box-shadow:0 30px 70px rgba(10,25,47,.45);overflow:hidden}
.wk-modal::backdrop{background:rgba(10,25,47,.62);backdrop-filter:blur(4px)}
.wk-modal[open]{animation:wk-modal .22s ease-out}
.wk-modal::before{content:"";display:block;height:4px;background:var(--marca-grad)}
.wk-modal-corpo{display:flex;gap:16px;padding:26px 26px 6px}
.wk-modal-ic{flex-shrink:0;width:44px;height:44px;border-radius:12px;display:grid;place-items:center;background:rgba(58,175,169,.12);color:var(--marca-teal-esc)}
.wk-modal.perigo .wk-modal-ic{background:#fdecec;color:#c53030}
.wk-modal h3{font-family:var(--titulo);font-size:1.12rem;font-weight:700;letter-spacing:-.01em;color:var(--navy);margin:2px 0 6px}
.wk-modal p{margin:0;color:var(--suave);font-size:.93rem;overflow-wrap:anywhere}
.wk-modal-acoes{display:flex;justify-content:flex-end;gap:10px;flex-wrap:wrap;padding:20px 26px 24px}
.wk-btn{font-family:var(--titulo);font-weight:600;font-size:.88rem;padding:10px 22px;border-radius:999px;border:2px solid transparent;cursor:pointer;transition:.2s}
.wk-btn.sec{background:#fff;border-color:var(--borda);color:var(--navy)}
.wk-btn.sec:hover{border-color:var(--marca-mint)}
.wk-btn.pri{background:var(--navy);color:#fff}
.wk-btn.pri:hover{background:var(--marca-teal-esc)}
.wk-modal.perigo .wk-btn.pri{background:#c53030}
.wk-modal.perigo .wk-btn.pri:hover{background:#a52828}
.wk-btn:focus-visible{outline:none;box-shadow:0 0 0 3px rgba(58,175,169,.4)}
@keyframes wk-modal{from{opacity:0;transform:translateY(10px) scale(.98)}}

/* validação de campos (substitui o balão nativo do navegador) */
input.wk-invalido,select.wk-invalido,textarea.wk-invalido{border-color:#E5484D;box-shadow:0 0 0 3px rgba(229,72,77,.12)}
.wk-erro-campo{display:block;margin-top:5px;font-size:.8rem;font-weight:500;color:#c53030}
.badge{display:inline-block;padding:2px 9px;border-radius:999px;font-size:.75rem;font-weight:600;white-space:nowrap;background:#eef2f7;color:#475569}
.status-aberto{background:#e8f0fe;color:#1d4ed8}
.status-em_atendimento{background:#e6fffa;color:#0f766e}
.status-aguardando_cliente{background:#fff7e6;color:#b45309}
.status-resolvido{background:#ecfdf5;color:#047857}
.status-fechado{background:#f1f5f9;color:#64748b}
.prioridade-baixa{background:#f1f5f9;color:#64748b}
.prioridade-media{background:#eef2ff;color:#4338ca}
.prioridade-alta{background:#fff1e6;color:#c2410c}
.prioridade-critica{background:#fee2e2;color:#b91c1c}
.badge.equipe{background:var(--navy);color:var(--acento)}

/* painéis */
.painel{background:var(--cartao);border:1px solid var(--borda);border-radius:var(--raio);padding:20px;box-shadow:var(--sombra);margin-bottom:18px}
.form{max-width:860px}
.grade-2{display:grid;grid-template-columns:1fr 1fr;gap:20px}
.grade-lista{display:grid;grid-template-columns:1fr 340px;gap:20px;align-items:start}
.dados{display:grid;grid-template-columns:auto 1fr;gap:6px 14px;margin:0;font-size:.9rem}
.dados dt{color:var(--suave)} .dados dd{margin:0;font-weight:500}

/* lista de chamados */
.titulo-linha{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:18px;flex-wrap:wrap}
.titulo-linha h1{margin:0}
.contadores{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:18px}
.contador{background:#fff;border:1px solid var(--borda);border-radius:var(--raio);padding:14px 16px;color:var(--texto);text-decoration:none!important;box-shadow:var(--sombra)}
.contador .num{display:block;font-size:1.6rem;font-weight:700;font-family:var(--mono)}
.contador .rot{font-size:.82rem;color:var(--suave)}
.contador.sel{border-color:var(--acento-esc);box-shadow:0 0 0 2px rgba(13,148,136,.2)}
.filtros{display:flex;gap:10px;margin-bottom:14px;flex-wrap:wrap}
.filtros select,.filtros input{margin:0;width:auto}
.filtros input[type=search]{flex:1;min-width:220px}
.filtros.compacto select{min-width:220px}
.tabela-wrap{background:#fff;border:1px solid var(--borda);border-radius:var(--raio);overflow-x:auto;box-shadow:var(--sombra)}
.tabela{width:100%;border-collapse:collapse;font-size:.9rem}
.tabela th{text-align:left;font-size:.74rem;text-transform:uppercase;letter-spacing:.05em;color:var(--suave);padding:11px 14px;border-bottom:1px solid var(--borda);background:#fafbfd}
.tabela td{padding:12px 14px;border-bottom:1px solid #eef1f5;vertical-align:top}
.tabela tbody tr:last-child td{border-bottom:0}
.tabela tbody tr{cursor:default}
.tabela tbody tr[onclick]{cursor:pointer}
.tabela tbody tr:hover{background:#f8fafc}
.tabela tr.pendente td:first-child{box-shadow:inset 3px 0 0 var(--aviso)}
.tabela tr.inativo{opacity:.55}
.tabela td a{color:var(--texto);font-weight:600}
.meta{font-size:.78rem;color:var(--suave);margin-top:2px}
.vazio,.vazio-td{text-align:center;color:var(--suave);padding:40px 20px}
.paginacao{display:flex;gap:6px;justify-content:center;margin-top:16px}
.paginacao a{padding:6px 11px;border-radius:7px;border:1px solid var(--borda);background:#fff;color:var(--texto)}
.paginacao a.sel{background:var(--navy);color:#fff;border-color:var(--navy)}

/* chamado */
.voltar{font-size:.88rem;color:var(--suave)}
.titulo-chamado{margin:8px 0 20px}
.titulo-chamado .prot{color:var(--acento-esc);font-weight:500}
.titulo-chamado h1{margin:4px 0 10px}
.tags{display:flex;gap:6px;flex-wrap:wrap}
.badge.neutro{background:#eef2f7;color:#475569}
.chamado-grade{display:grid;grid-template-columns:1fr 300px;gap:22px;align-items:start}
.msg{background:#fff;border:1px solid var(--borda);border-radius:var(--raio);padding:16px 18px;margin-bottom:12px;box-shadow:var(--sombra)}
.msg.equipe{border-left:3px solid var(--acento-esc)}
.msg.cliente{border-left:3px solid #94a3b8}
.msg.interna{background:#fffbeb;border-color:#fde68a;border-left-color:var(--aviso)}
.msg header{display:flex;gap:10px;align-items:baseline;flex-wrap:wrap;margin-bottom:8px;font-size:.88rem}
.msg .papel{font-size:.75rem;color:var(--suave);background:#f1f5f9;padding:1px 8px;border-radius:999px}
.msg.equipe .papel{background:var(--navy);color:var(--acento)}
.msg time{margin-left:auto;color:var(--suave);font-size:.8rem}
.msg .texto{white-space:normal;word-wrap:break-word;overflow-wrap:anywhere}
.anexos{list-style:none;padding:10px 0 0;margin:10px 0 0;border-top:1px dashed var(--borda);font-size:.86rem}
.anexos li{padding:2px 0} .anexos span{color:var(--suave);font-size:.78rem;margin-left:6px}
.evento{text-align:center;font-size:.78rem;color:var(--suave);margin:6px 0 14px}
.responder{margin-top:20px}
.lateral .painel{padding:18px}
.contagem{float:right;font-family:var(--mono);font-size:.74rem;font-weight:500;color:var(--suave)}
.copias{list-style:none;margin:0 0 14px;padding:0}
.copias li{display:flex;align-items:center;gap:8px;padding:8px 0;border-bottom:1px solid #eef1f5}
.copias li:last-child{border-bottom:0}
.copia-quem{flex:1;min-width:0;display:flex;flex-direction:column;font-size:.86rem;line-height:1.35}
.copia-quem span{color:var(--suave);font-size:.8rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.copia-quem b+span{font-size:.76rem}
.copia-quem b:only-child,.copia-quem span:only-child{color:var(--texto);font-size:.86rem}
.copia-x{flex-shrink:0;width:26px;height:26px;border-radius:50%;border:1px solid var(--borda);background:#fff;color:var(--suave);font-size:1rem;line-height:1;cursor:pointer}
.copia-x:hover{border-color:#E5484D;color:#c53030;background:#fdf2f2}
.copias-vazio{margin:0 0 14px}
.copia-incluir label{margin-bottom:8px}
.copia-incluir .dica{margin:0 0 12px}

/* telas de login */
body.auth{background:radial-gradient(ellipse at top,#173057 0,var(--navy) 60%);min-height:100vh;display:flex;flex-direction:column}
.caixa-auth{flex:1;display:flex;align-items:center;justify-content:center;padding:30px 16px}
.cartao-auth{width:100%;max-width:400px;background:#fff;border-radius:14px;padding:32px 30px;box-shadow:0 20px 50px rgba(0,0,0,.35)}
.marca-auth{display:flex;align-items:baseline;gap:8px;margin-bottom:18px}
.marca-auth b{font-size:1.4rem;color:var(--navy)} .marca-auth b::after{content:"";display:inline-block;width:8px;height:8px;background:var(--acento-esc);border-radius:2px;margin-left:3px}
.marca-auth span{font-family:var(--mono);font-size:.7rem;color:var(--acento-esc);letter-spacing:.14em}
.cartao-auth h1{font-size:1.35rem;margin-bottom:6px}
.cartao-auth .sub{color:var(--suave);font-size:.9rem;margin:0 0 20px}
.links-auth{text-align:center;font-size:.85rem;margin:18px 0 0;color:var(--suave)}
body.auth .rodape,body.auth .rodape a{color:#8892b0}

/* responsivo */
@media (max-width:980px){
  .chamado-grade,.grade-lista,.grade-2{grid-template-columns:1fr}
  .lateral{order:-1}
}
@media (max-width:760px){
  .menu-btn{display:block}
  .topo-in{flex-wrap:wrap;height:auto;min-height:60px;padding:10px 16px}
  .topo nav{display:none;flex-basis:100%;flex-direction:column;padding-bottom:8px}
  body.menu-aberto .topo nav{display:flex}
  .topo nav a.sair{margin-left:0}
  .quem{text-align:left;padding:0 16px 8px}
  .conteudo{padding:20px 16px 32px}
  .contadores{grid-template-columns:repeat(2,1fr)}
  .linha-3{grid-template-columns:1fr;gap:0}
  .filtros select,.filtros input{width:100%}
  .msg time{margin-left:0;flex-basis:100%}
  .wk-toasts,body.auth .wk-toasts{top:auto;bottom:16px;right:16px;left:16px;width:auto}
  .wk-modal-corpo{padding:22px 20px 4px}
  .wk-modal-acoes{padding:18px 20px 20px}
  .wk-btn{flex:1}
}
@media (prefers-reduced-motion:reduce){.wk-toast,.wk-toast.saindo,.wk-modal[open]{animation:none}}